I was a regular payer of dues on HSBC credit cards till last July and due to certain financial problems in the business I was unable to pay the dues regularly during the past one year.
Now that I wanted to go for settlement and for one card I settled during last week amounting to around Rs.49000/ I also requested the bank to offer settlement for the second card too.. However due to certain unforeseen circumstances, I was unable to make the payment on the date (9th July) as I committed whereas, in the settlement letter offered by the bank itself, the due date was given as 20th July. When I pleaded to the collection agents & Bank's representatives, for consideration of my case at least for one more week's time, (i.e.before 16th July) before which I will be settling, they started harassing and abusing among themselves each other within their team in my office and in my presence which is not warranted. I request the authorities to advise the concerned to handle customers with utmost care when they have genuine interest to settle the dues.
My card No is xxxx xxxx xxxx 98xx
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