HSBC - Heritage Holidays / Plat5 - Delhi
No response

I had received a call from the Credit Card division of HSBC in O ctober wrt Premium CIrcle membership. I was to pay approx INR 6000 and get a free holiday voucher domestic return airfare etc from Heritage Holidays / PLat5, Delhi, on enrollment.

I trusted that a bank like HSBC would have partnered with reliable service providers and hence went ahead.

After more than a month of sending the voucher indicating holiday plan, to Heritage Holidays, i have not heard from them. whenever i make a call to Delhi, i get a reply that their systems are down and they will revert. When i called them this week, the person at the answering desk gave me some reply of "no availability for your chosen dates" and rattled off a whole lot of other options. when i asked them why there is no "proactive" email on this, so that i can make a better decison, there was no committed answer. Till date i am waiting for some kind of reply from Heritage Holidays.

I have seen many other complaints wrt Heritage Holidays and tie-up with other credit cards - ABN-AMRO, SBI.

Company: HSBC - Heritage Holidays / Plat5 - Delhi
Country: India

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