ICICI Bank
Online Banking Erro

Re: ICICI bank account No.033201506917/ICICI Prulife Policy No.13391062

In the first place my account is debited twice towards payment of Insurance premium and ICICI Prulife has received credit only once. Hereunder the debits for your ready reference:

On 26-01 I paid the yearly premium and my bank account is debited twice due to online error. I requested bank to credit Rs.25, 000/- to my ICICI bank account No.033201506917. Bank debit details reproduced hereunder:

Sr. No Date Description Dr Amount

1 27/01 BIL/202609989/ICICI LIFE PREM/1388452 DR INR 25, 000.00

2 27/01 BIL/202609223/ICICI LIFE PREM/1388408 DR INR 25, 000.00*

*Failed/unsuccessful transaction - entry to be reversed and credited to my

account

In the second place ICICI Prulife has confirmed that they have received only once credit and one online transaction has been unsuccessful and the money (Rs.25, 000/-) should be retrieved by ICICI Bank from the system.

Hence it is the responsibility of ICICI Bank to credit the proceeds of unsuccessful online transaction back to my Bank Account No.03320150691.

The bank has failed and refused to correct the wrong debit and credit my account.

My Phone No. 9873467918 and e-mail address is: usharaghuraman@yahoo.com

Usha Raghuraman

Company: ICICI Bank
Country: India
State: Delhi
City: New Delhi

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