ICICI Credit Card
Wrong Tranaction in account

Hi,

RE:'ICICICARE=039-241-019' Ref No: ABCD/12345

I have seen 6 transactions, which are not done by me, in my my account in my ICICI credit card statement. I have immediately notified customer care to block the card. The card was blocked and they have taken request for investigation of the same.

> Withing a week time of complaint, all the dispute amount has been credited to my account, so that I dont need to pay until investigation is complete.

> They took more than 50 days to investigation and they said only 4 out of transactions are in my favor and remaining transaction are in favor of bank

> They have sent some printouts of transactions, which are just gray pages, and nothing is readable.

> After this, I called bank many times, they always said application is down to reveal the investigation results.

> I have contacted several times by mail, they never responded to my queries.

> After many mails, I got response and they said investigation report cant be revealed.

> How can they hide the details of the transactions which are done using my credit card?

I had sent the following queries but they did not answer any of the queries.

1. How the transactions made?

2 How the transactions approved?

3. I have 6 digit security code, was that used if it is online transaction?

4. What was the investigation report by your "exclusive investigation team".

5. What made 4 transaction close in my favor?

6. What made another 2 transactions made in ICICI favor?

7. What do you mean by ICICI favor? DOes the transactions made by ICICI itself?

8. what was the action taken on this fraud, if done by third person/group?

9. I want all the details completely and clearly as attachments to

proceed further if this cannot be solved by ICICI.

I feel the investigation done by ICICI is fake investigation and I don't want to leave this issue, as I have never made any of the transactions. Please help me how to take this forward.

Regards,

Ravi

Company: ICICI Credit Card
Country: India
State: Karnataka
City: Bangalore

  <     >