ICICI Credit Card
Used credit card without my information

On Saturday (24/7) 1.30pm I got a SMS from your bank that “I have successfully created a new 3D secure pin“. I immediately contacted the bank and was waiting to speak to your customer care executive. I received another SMS telling a transaction of Rs. 8862.00 has done through my credit card by purchasing ticket by using site cleartrip.com.

I immediately and blocked my card. The first day your customer care person Mr. Ashutosh & Mr. Sanjay told me that this is a case of payment dispute and after 24hrs I can make a complaint of the same.

After 24 hrs, yesterday I phone the bank again to make the complaint. Your customer care person Ms. Susan denied all the promises Mr. Ashutosh & Mr. Sanjay made. She told I can not go for any dispute complaint. Till this time I haven’t used the 3d pin and I was not well aware about this facility.

I have already lodged a police complaint & informed site cleartrip.com about the same.

As I have not done this transaction, what shout i do now

Kindly suggest.

Thanking you

Sureshbabu nair

vpsnair@gmail.com

Company: ICICI Credit Card
Country: India
State: Maharashtra
City: Mumbai City

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