ICICI iROTECT
Not returning of premium for cancelled policy

To,

The Manager

ICICI Prudential

NEW DELHI

Sub: My iProtect policy was cancelled, but the cancelled premium was not sent.

I bought iProtech on 1st jan application number OL00055554 and then have undergone medical test as informed by you. After one week time when I called the customer care, you informed the medical reports are in pending and you will inform me about the same when it is done. After that I was never informed by you regarding the status of my policy. When I called your customer care on 18th march, you informed that the policy is cancelled, but they don't know the reason. The customer car person also informed that premium is refunded to my account on 22 feb and the transaction ref is 111639290. But no such amount was refunded. After writing to you to know about the status, you refunded the amount on 23mar with transaction ref: 036401897464.

You would have never returned me the amount if I did not ask for the same, but my policy would be in cancelled status. This clearly indicates your intention of providing such policies online and not providing the coverage. Is this the way you want to make money in the name of Insurance.

Company: ICICI iROTECT
Country: India
State: Karnataka
City: Bangalore

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