Idea
Deduction
- 03-15-2011
- 17
Sir/madam
I have faced the problem by ur company. my mobile no is 08449212799 that i have activated a plan in last week 98 rs internet plan for 2gb free and i have also recharage a 100 rs top up and then i use the internet i am not bothered my balanece. I think it will be finish by my call after that i have recharged the 220Rs top up and then i have noticed that my 201 rs laps when i am used internet without any downloading.
after that i have call idea customer care they have confused me u call 198 then 198 operater said me u call at 12345 customer care.
After that they asked me u activated a 5 Rs rental plan by u r hand set. I told that i am not sending u any request but they have said me u have activated.
and when I am not satisfied by these operators they asked me the company Cal u back With in 4 Hours but they did not call me.
In monday 14-03-11 evening i have recharged again 50Rs top up and recharged 48Rs recharged for internet they have sent me a message "Dear customer Your Rs 48.00 Internet pack is activated, . to receive setting on your mobile sms set to 54671 (toll free)" this message sent by idea company by 51895 number after that i have a open a net in mobile it will be run without any deduction.
In tuesday 15-03-11 morning approx 11 a clock i have open a net they deduct 6Rs and some paise again just as last week deduct i have called in 198 they asked i have call tranfer to gprs section after that they asked me same thing which I have told them last week.
then i called 12345 service center they asked me u have a service activated for rental 5 Rs again and deduct the amount.
When i have recharged 48 Rs for 15 days. why i should activated this plan again i think any where company will be deduct my balnced because i am fool or costmer will be fool.
sir plese take a necssary action and refund my amount from last week to till date.
my complaint no is that 13192703088
thanking you
your faithful
Nirwed Chhetri
Dehradun
08449212799
Company: Idea
Country: India
State: Uttarakhand