Idea Cellular
WRONG BILLING/CHARGES

I am running behind Idea executives by calls & mails from last one year for wrong charges/billing by IDEA.

Inspite of correction they have again done the mistake with more problem.

They have given assurance by return mail that correction will be done in next month bill.

I recieved the next month bill with Huge problem no correction. They are always assured but no correction

Inspite of problem at IDEA end, They are putting me in trouble by pre call announcement, so many calls from billing deptt.

Executive of billing deptt were talking like fool as he is from separate section & not the part of IDEA.

He irritate me.

On what basis Idea doing such bad things,

Who is responsible for the loss that i am facing due to the hintrance in service/irritation to me.

Will idea compensate for the inconvenience caused to me so far?

It shows how bad customer care idea has!!!

Let me also submit complain details to IDEA & their repliis w/o Action from more than ONE YEAR

From: CorpCare [mailto: corpcare.dl@idea.adityabirla.com]

Sent: Thursday, November 25 2:28 PM

To: hira.l.sharma@cselectric.co.in

Subject: FW: Problem in Bill of Mobile no-9911189469

Dear Mr. Sharma,

Greetings for the day!

With reference to the appended mail, we would like to inform you that the applicable amount adjustment has been processed against your Idea connection which will reflect in your subsequent Idea bill.

Trust the above addresses your concern.

Thanks & Regards,

D. Prahallad

Corporate Service Desk

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Idea Cellular Limited -

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 for Queries and Requests and 198 for Complaints from your mobile (or 9891012345 from a landline) to know more about IDEA

Explore Idea's Self Care Services on your fingertips. Just dial*147# (toll free) from your Idea number & enjoy the convenience of viewing various Idea products & services anytime, anywhere.

From: CorpCare

Sent: Monday, November 22 5:30 PM

To: 'hira.l.sharma@cselectric.co.in'

Subject: FW: Problem in Bill of Mobile no-9911189469

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail and as per our subsequent telephonic conversation on November 22, we would like to inform you that the matter is continuously being followed up and we will revert to you at the earliest.

We would like to confirm you that Pre call announcement has been deactivated against your Idea connection with effect from November 22.

Thanks & Regards,

D. Prahallad

Corporate Service Desk

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Idea Cellular Limited -

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 for Queries and Requests and 198 for Complaints from your mobile (or 9891012345 from a landline) to know more about IDEA

Explore Idea's Self Care Services on your fingertips. Just dial*147# (toll free) from your Idea number & enjoy the convenience of viewing various Idea products & services anytime, anywhere.

From: H L Sharma [mailto: hira.l.sharma@cselectric.co.in]

Sent: Monday, November 22 2:09 PM

To: CorpCare; corp.care.upw@idea.adityabirla.com

Cc: 'grievance idea'

Subject: RE: Problem in Bill of Mobile no-9911189469

why you have put warning call on my no. W/o resolution of the wrong bill problem.???

Should I Pay the wrong bill to Idea?

I may put this case to consumer court with worst &negative service given by idea if this problem is not solved immediately

Regards

HL.Sharma

C-59, PH-II Noida - 201305 India

Tel: (91 120) 3048802, Fax: (91 120) 2567379

www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.

P Please consider the environment before printing this email!

From: CorpCare [mailto: corpcare.dl@idea.adityabirla.com]

Sent: Friday, November 19 12:35 PM

To: hira.l.sharma@cselectric.co.in

Subject: FW: Problem in Bill of Mobile no-9911189469

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail, we would like to inform you that the bill plan has been changed to “Special 600 Arp” plan with having the previous benefits against your Idea connection with effect from November 18.

We would like to confirm you that the concern regarding the bill is continuously being followed up and we will revert to you at the earliest. The reference number for the same is 100278389.

Thanks & Regards,

D. Prahallad

Corporate Service Desk

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Idea Cellular Limited -

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 for Queries and Requests and 198 for Complaints from your mobile (or 9891012345 from a landline) to know more about IDEA

Explore Idea's Self Care Services on your fingertips. Just dial*147# (toll free) from your Idea number & enjoy the convenience of viewing various Idea products & services anytime, anywhere.

From: H L Sharma [mailto: hira.l.sharma@cselectric.co.in]

Sent: Wednesday, November 17 3:44 PM

To: CorpCare; 'ccare.upw@idea.adityabirla.com'

Subject: RE: Problem in Bill of Mobile no-9911189469

Kindly do correction in bill. W/o correction I am unable to make payment.

Regards

HL.Sharma

C-59, PH-II Noida - 201305 India

Tel: (91 120) 3048802, Fax: (91 120) 2567379

www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.

P Please consider the environment before printing this email!

From: CorpCare [mailto: corpcare.dl@idea.adityabirla.com]

Sent: Friday, November 12 4:59 PM

To: hira.l.sharma@cselectric.co.in

Subject: FW: Problem in Bill of Mobile no-9911189469

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail and as per our subsequent telephonic conversation on November 11, we would like to inform you that we have carefully noted the content of your mail and the same has been highlighted to the concerned authority.

The matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,

D. Prahallad

Corporate Service Desk

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Idea Cellular Limited -

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 for Queries and Requests and 198 for Complaints from your mobile (or 9891012345 from a landline) to know more about IDEA

Explore Idea's Self Care Services on your fingertips. Just dial*147# (toll free) from your Idea number & enjoy the convenience of viewing various Idea products & services anytime, anywhere.

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From: HL Sharma [mailto: hira.l.sharma@cselectric.co.in]

Sent: Tuesday, November 09 1:40 PM

To: CorpCare; Grievance Delhi; Customer Care (UPW)

Subject: RE: Problem in Bill of Mobile no-9911189469

KINDLY RESOLVE THE PROBLEM.

Regards

HL.Sharma

C-59, PH-II Noida - 201305 India

www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.

P Please consider the environment before printing this email!

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From: HL Sharma [mailto: hira.l.sharma@cselectric.co.in]

Sent: Wednesday, November 03 11:40 AM

To: 'CorpCare'; 'grievance.delhi@idea.adityabirla.com'; 'ccare.upw@idea.adityabirla.com'

Subject: RE: Problem in Bill of Mobile no-9911189469

MY WRONG BILL PROBLEM IS NOT RESOLVED FROM LONG LONG MONTHS. SEE BELOW COMMUNICATION & ASSURANCE FROM IDEA,

& NOW AGAIN I AM LOOKING MAJOR ERROR IN CURRENT BILL.

FROM THAT CASE I UNDERSTAND THAT YOU ARE PRONE TO CHARGE WRONG BILLS.

I AM GIVING YOU THE LAST CHANCE TO CORRECT THE THINGS IN ORDER.

Regards

HL.Sharma

C-59, PH-II Noida - 201305 India

www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.

P Please consider the environment before printing this email!

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From: CorpCare [mailto: corpcare.dl@idea.adityabirla.com]

Sent: Friday, March 12 4:14 PM

To: hira.l.sharma@cselectric.co.in

Subject: FW: Problem in Bill of Mobile no-9911189469

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail, we would like to confirm you that the applicable adjustment towards your Idea connection will be adjusted and reflecting in subsequent Idea bill.

Trust the above addresses your concern.

Thanks & Regards,

Leena Thawani

Corporate Service Desk

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Idea Cellular Limited - Delhi

Visit us at: www.ideacellular.com

Alternatively you can also call us on Toll-free Helpline at 12345 from your mobile (or 9891012345 from a landline) to know more about IDEA.

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com”.

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From: HL Sharma [mailto: hira.l.sharma@cselectric.co.in]

Sent: Thursday, March 11 1:56 PM

To: 'CorpCare'

Subject: RE: Problem in Bill of Mobile no-9911189469

Dear Madam Leena Thawani

Adjustment is not reflecting in bill as in below mail. Please intervene to do it

Regards

HL.Sharma

Asstt. Manager-(Quality Assurance& Vendor Development)

C-59, PH-II Noida - 201305 India

www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.

P Please consider the environment before printing this email!

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From: CorpCare [mailto: corpcare.dl@idea.adityabirla.com]

Sent: Friday, February 12 6:00 PM

To: hira.l.sharma@cselectric.co.in

Subject: FW: Problem in Bill of Mobile no-9911189469

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail, we would like to confirm you that we have extended the process for the applicable adjustment and the same amount will be reflecting in subsequent Idea bill.

Trust the above addresses your concern.

For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or 9891012345 from a landline) or e-mail us at corpcare.dl@idea.adityabirla.com.

At your service

Sincerely,

Leena Thawani

Customer Care

Idea Cellular Limited.

Delhi

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com”.

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From: HL Sharma [mailto: hira.l.sharma@cselectric.co.in]

Sent: Thursday, February 11 2:41 PM

To: CorpCare

Subject: RE: Problem in Bill of Mobile no-9911189469

Adjustment is not reflecting in bill as committed by your executive.

Kindly sort-out.

Regards

HL.Sharma

Asstt. Manager-(Quality Assurance& Vendor Development)

C-59, PH-II Noida - 201305 India

www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.

P Please consider the environment before printing this email!

%%%%%%%%%%%%%_

From: CorpCare [mailto: corpcare.dl@idea.adityabirla.com]

Sent: Saturday, December 12 9:06 AM

To: hira.l.sharma@cselectric.co.in

Subject: FW: Problem in Bill of Mobile no-9911189469

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding SMS charges against your Idea connections.

Further, we would like to inform you that we have carefully noted the content of SMS charges and the same has been highlighted to the concerned team.

The matter is currently being followed up and we will revert back to you at the earliest.

For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or 9891012345 from a landline) or e-mail us at corpcare.dl@idea.adityabirla.com.

At your service

Sincerely,

Sarabpreet kaur malik

Customer Care

Idea Cellular Limited.

Delhi

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com”

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From: H.L.Sharma [mailto: hira.l.sharma@cselectric.co.in]

Sent: Friday, December 11 12:51 PM

To: CorpCare

Subject: RE: Problem in Bill of Mobile no-9911189469

Dear Sir/Madam,

How long time is required to resolve this problem. My Complain is not resolved yet

of wrong charges

Regards

HL.Sharma

From: CorpCare [mailto: corpcare.dl@idea.adityabirla.com]

Sent: Wednesday, November 25 11:15 AM

To: hira.l.sharma@cselectric.co.in

Subject: FW: Problem in Bill of Mobile no-9911189469

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding SMS charges against your Idea connections.

.

Further, we would like to inform you that we have initiated the request for wrong charges of SMS under the reference number 91173093 towards your Idea Mobile connection.

Trust the above addresses your query to the best of your satisfaction.

For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or 9891012345 from a landline) or e-mail us at corpcare.dl@idea.adityabirla.com.

At your service

Sincerely,

Sarabpreet kaur Malik

Customer Care.

Idea Cellular Limited.

Delhi.

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com

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From: Customer Care - New Delhi

Sent: Tuesday, November 24 4:10 PM

To: CorpCare

Subject: FW: Problem in Bill of Mobile no-9911189469

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From: Customer Care (UPW)

Sent: Tuesday, November 24 12:51 PM

To: Customer Care - New Delhi

Subject: FW: Problem in Bill of Mobile no-9911189469

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From: H.L.Sharma [mailto: hira.l.sharma@cselectric.co.in]

Sent: Tuesday, November 24 11:43 AM

To: Customer Care (UPW)

Subject: Problem in Bill of Mobile no-9911189469

Dear Sir,

Pl. note I am using ARP plan in which 100 SMS free per month

In last month bill we found following discrepancies.

All SMS charged without prior intimation to me

SMS charged twice.

I got frustrated because in spite of registered complain in last week at 12345, no action has been taken.

You are requested to resolve the problem.

Regards,

HL Sharma

Company: Idea Cellular
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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