Idea Cellular
Charge reductions

Sir,

i was using internet on mobile-09855393793 with mnthly plan of 99/-I submitted the request for deactivation of the service on 30 sep10 at 0545 hrs through sms services and got air time msg that ur service will be deactivated after two hrs.for further confermation of the said subject i contact the customer care and his representative (Mr. Harpreet Singh) told me that he was registering for deactivation now through communication ID 119106099.that time my balace was 146/-he confirmed that the said balance will not be deducted for the next upcoming month oct10.u can keep the balance above 99/-.i asked him repeatedlyregarding deduction and he ensured me.besides that, they deducted the charges 99/- for the whole month. that i dont want. After confirming from their seniors, i told that ur charge will be credited if fault should be from company's side, but, they are giving unwanted services with out my concurrence.it's not the matter of money, it's the matter of appropriate services according to customer's desire and not to provide false information.

Company: Idea Cellular
Country: India
State: Punjab
City: Ludhiana

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