IFFCO TOKIO - RAKSHA TPA
POLICY NOT UPDATED & CLAIM DELAY

krish_71
03-06-2011
157

TO THE CONCERNED AUTHORITY WHOM SO EVER :

I HAVE A MEDICAL INSURANCE SINCE 2009 WITH IFFCO TOKIO its TPA Raksha IS THE THIRD PARTY COVERING THE INSURANCE. WE HV RENEWED THE INSURANCE ON 31ST OCT & RECEIVED THE POLICY & DID NOT RECEIVE THEIR CARD TILL DATE.

BY THE TIME MY WIFE SEEMA MET WITH AN ACCIDENT IN TWO WHEELER & AFTER MRI SCAN IT WAS CONFIRMED THAT SHE HAD A LIGMENT TEAR IN RT. LEG & NEEDED A SURGERY .

WE AFTER 2 MONTHS AS PER DOCTOR ADVICE TOOK REST & IN FEB 23RD WENT TO APPOLO - BANGALORE FOR SURGERY & PROVIDED ALL THE DETAILS REQUIRED AS PER THE INSURANCE COMPANY & ALSO HOSPITAL HAD GIVEN THE ESTIMATED & SINCE THEN TILL 6TH MARCH THE INSURANCE COMPANY HAS DELAYED THE APPROVAL DUE VARIOUS REASONS WHICH ARE NOT AT ALL DUE OUR NEGLEGENCE & WE WOULD LIKE TO COMPLAINT ON THIS MATTER & WANTED THE NECESSARY DEPARTMENT TO TAKE ACTION & WE SHALL PROVIDE ALL THE DETAILS REQUIRED TO TAKE IT FORWARD AS PER YOUR SUGGESTION. REQUEST TO HELP US OUT IN TAKING UP THE COMPLAINT & TREAT THE MATTER AS MOST CONSUMER WHO MAY FACE AFTER PAYING THE DUE & NOT GETTING THE SERVICES AS COMMITED TO US.

MURALI.K & SEEMA

POLICY NO : 52141771

CONTACT NO : 9886001971 (BANGALORE)

MAIL ID: krish_712000@yahoo.co.in or muralikrishna@multitec.net.in