TO THE CONCERNED AUTHORITY WHOM SO EVER :
I HAVE A MEDICAL INSURANCE SINCE 2009 WITH IFFCO TOKIO its TPA Raksha IS THE THIRD PARTY COVERING THE INSURANCE. WE HV RENEWED THE INSURANCE ON 31ST OCT & RECEIVED THE POLICY & DID NOT RECEIVE THEIR CARD TILL DATE.
BY THE TIME MY WIFE SEEMA MET WITH AN ACCIDENT IN TWO WHEELER & AFTER MRI SCAN IT WAS CONFIRMED THAT SHE HAD A LIGMENT TEAR IN RT. LEG & NEEDED A SURGERY .
WE AFTER 2 MONTHS AS PER DOCTOR ADVICE TOOK REST & IN FEB 23RD WENT TO APPOLO - BANGALORE FOR SURGERY & PROVIDED ALL THE DETAILS REQUIRED AS PER THE INSURANCE COMPANY & ALSO HOSPITAL HAD GIVEN THE ESTIMATED & SINCE THEN TILL 6TH MARCH THE INSURANCE COMPANY HAS DELAYED THE APPROVAL DUE VARIOUS REASONS WHICH ARE NOT AT ALL DUE OUR NEGLEGENCE & WE WOULD LIKE TO COMPLAINT ON THIS MATTER & WANTED THE NECESSARY DEPARTMENT TO TAKE ACTION & WE SHALL PROVIDE ALL THE DETAILS REQUIRED TO TAKE IT FORWARD AS PER YOUR SUGGESTION. REQUEST TO HELP US OUT IN TAKING UP THE COMPLAINT & TREAT THE MATTER AS MOST CONSUMER WHO MAY FACE AFTER PAYING THE DUE & NOT GETTING THE SERVICES AS COMMITED TO US.
MURALI.K & SEEMA
POLICY NO : 52141771
CONTACT NO : 9886001971 (BANGALORE)
MAIL ID: [email protected] or [email protected]
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