Indian Bank
Mutilated (torn) notes from ATM

Hi there,

Last week my wife withdrew 7, 000Rs from Indian bank, Indirapuram ATM.

To her bad fortune she got two 1000 rupee notes in very bad

condition (mutilated, torn). When she told this to me I assured her

that this has happened to me in the past with Karnataka bank and they

took the notes back. ATM was not dispencing the printed receipt (this

is a common case in this ATM) but I was not worried over this.

Now when she went to report this to the bank real humiliation and

harrasment of her life began. The bad treatment by at least 5-6

employees (including branch manager... he was after all the boss and

displayed his "bossiness" in bad treatment as well). They exchanged

these staements:

- 1 person - You go to your bank (her acc is with ICICI) and ask them

to fix this. Interesting part is: ATM belongs to Indian Bank and we

have to go to ICICI and ask them to give us correct notes. The

illogical part can be seen even by a novice.

- 2 person - We don't put bad notes in ATM and you are lieing. We

don't trust you.

- 3 person - When she said you can check bank transaction and match

it. Answer: we don't have such details and our ATM always

dispense printed receipt (I've never heard such a lie in my life,

number of times I used this ATM without receipts).

- 4 person - If there is no receipt you could have checked your notes

before CCTV camera so that it would be visible there. I can't stop

laughing at this, .. there should be some limit of nonsense these

people utter. A log queue awaiting outside ATM and we are searching

CCTV camera and then counting notes...

- 5 person - These things happen in life, just accept it and forget it

- Manager - My wife asked what would you do if this happens to you in

your withdrawl that all notes are either fake or mutilated? Answer -

I'll simply forget it and go my way.

- When she said she will complain about this? Manager's answer - Go

whereever you can go and complain. We simply don't trust your case.

After all this she felt like these people were talking to a "Chor", a

lier... Such humiliation by people who put these statement in their

policy:

http://www.indianbank.in/pdfs/ccsbook/index_5_1.pdf

I was shocked to see just the opposite of policy statements here (joke

of the millenium):

- Customers be treated fairly at all times

Company: Indian Bank
Country: India
State: Uttar Pradesh

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