Indian Railway
Payment of ticket fare twice

I am Mr>Sunil Shetty, I had been to Tamilnadu (erode) for some work (from the 5th till th 7th) as it was a unplanned trip i did not have the return ticket with me, and so asked my wife to book a ticket from vashi itself, and she got the ticket booked in Tatkal for the 8th March 11, Train No. 11014. As i wanted the ticket urgently i asked her to scan the ticket and send it to me by mail... I got the ticket and took a printout of the same and boarded the train the next that ie, 8th I also had my Id proof with me, The TC checked my ticket and told me that it is not valid, i explained him my situation and he suggested that i tell some one to cancel that ticket and he will issue me a new one on the same seat... only i have to pay the whole fare again ..but he said once you cancel the ticket taken you will be refunded..so there is no double payment made for the same seat... I was convinced so i paid him Rs-1416, and asked my wife to cancel the ticket, that is when i came to know that the ticket taken in Tatkal cannot be cancelled and refunded... and also that if the PNR No. was given to me i could have collected a duplicate ticket and saved my money.

For verification this is my ticket details: PNR No. 422-6989041, Train No. 11014 and Date 8-3-11 and details for the receipt given by the TC, receipt no -743537

My question is Are the Railway employees not aware about the rules that ticket taken in Tatkal cannot be refunded and cancelled, Is it not the duty of the TC as a government servant to solve the problems that a passenger will have during his journey.

Company: Indian Railway
Country: India
State: Maharashtra
City: Thane

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