HSBC India
No ethics - unnecessary penality

I have a credit card of HSBC for which I ma facing a lot of problems. Firstly the statements didn't come appropriately then there executives call for the payment. As I stay in Faridabad there is no ATM or drop box there which was also confimed by there staff, and my workplace is in Udyog Vihar Gurgaon, from here the bank or the atm /drop box is really far which is also communicated to HSBC staff many times. They have taken time from me for 5 times to send there executives but no one turned up. Once a person came without informing that time I was not at home and obviously could'nt leave a cheque also as I was not informed only. Now the more insulting and rude part is that I get call from there chennai office no is - 04039807400 some lady called up, I said that on saturday dated:10 April also u were supposed to send someone but nobody turned, now because of all these reasons again my due date has passed and they have laid a penality of late fees, service tax etc which I am supposed to pay by 5 May. So on this I said okay then now call me that time only as already you have laid penality on me, she started shouting on me and also when I told her that I need a settlement she said we will not do incase you are so worried then you would have done the payment, you people are defaulter, no understanding of banking. We will not be settling the account and just mind your language and other similar stuff. I said that I have even called up your call center so replying she said that I am a fool that I dont know where I am calling and where is the call landing to.

Please help me in this case because I will not take it this way that a call center girl using bad language, shouting, speaking with no respect to a customer who has to pay the money. I am also using cards of HDFC, American Express, no problems with them but I don't understand why HSBC is there and who has given the rights to there executives to misbehave, take time from customers and not reaching to them.

I need a solution.

Company: HSBC India
Country: India

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