JAMMU & KASHMIR BANK LTD
Complaint against JK Bank B/O SOLINA

Dear Sir,

I have a Salary A/c (S/B 8149) with J&K Bank Branch Office Old Secteriate, Srinagar. The A/C has been freezed suddenly without any intimation. This fact came to my knowledge when I went to ATM for fetching some amount for procuring important medicine for my 02 year child. But to my utter surprise the statement issued from the ATM reflects a balance of Rs -88711/-. I went to JK Bank Branch Old Sectt. for clarification. They told me that they have received a mail for freezing your account from JK Bank Branch Office Solina in connection with locker. When the Branch Manager of the JK Bank Branch Office Solina was contacted, he told that you have a Locker (Locker A/C No.194) jointly operated by one of the staff member of the bank posted in the same branch and you; and they have received a request from that employee for closure of this joint locker. Now, we got your salary account number from other partner of the locker and freezed your salary account to inform you for the application received from the other partner of the a/c no. 194. Without informing me they have also debited an amount of Rs 750 as rental for the locker from my salary account. Previously we used to pay only Rs 375 as rent as the same locker a/c was under staff category.

But I want to know whether JK Bank can change the category of the locker from Staff to Public without informing me and can freeze my salary account to make me inform about the application received from the other partner of the locker account.

But my question is ISN’T THIS HARRASSMENT ON THE PART OF JAMMU & KASHMIR BANK to resort to such extreme measures of freezing my salary a/c for no apparent fault of mine and loss of face in addition to mental and physical TRAUMA when my debit card was also unable to withdraw the money, for MEDICINE.

With regards,

Nighat Gani

Company: JAMMU & KASHMIR BANK LTD
Country: India
State: Jammu and Kashmir
City: Srinagar

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