Kotak Credit Cards
Harassment by Collection agent

Due to being unemployed, i have not been able to make a payment on my Kotak CC for the last 3 months. Which was within my Protection plan. Prior to which for a period of nearly a year, i maintained perfect record with them.

About 2 weeks ago i recd a call from on their collection teams regards payment. I told them to call me a week after that.

I guess i made a mistake of being honest with them, and telling them that i have all intentions of paying back the amount i owe (< 25000).

Since, then a female calls me up everyday and harrases me asking all kinds of questions regards my income, employment, so much so that i told them clearly that i shall deal with the bank directly and not through her.

last week, on tue-thurs i was called nearly 250 times. After me telling them i could not speak to them then.

This included continuous calls from the number 912243473137/36 from 1030 in the morning to about 1245. Without a break.

the same has been started today, with me answering and telling the lady (??) that I have contacted the bank directly. (which i have documentary proof of).

I have recd atleast 25 calls today from that number after speaking to them thrice.

Is there a course of action i can take against them? This has to be within the legal definition of 'harassment'.

Company: Kotak Credit Cards
Country: India
State: Maharashtra
City: Mumbai City

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