Kotak Credit Cards
Online Fraud

I faced an issue with This Kotak Credit Card and have wrote a mail to address provided in their website.

copying the same here for the benefit of rest of the people.

I am glad that i am cheated with less amount :-)

& On Wed, 7/28/10, Subramanian wrote:

From: Subramanian

Subject: Hard Time on using your Kotak Card.

To: kotakcards@kotak.com, nodalofficercards@kotak.com

Date: Wednesday, July 28, 4:40 PM

Hi Team,

I have faced an issue in which my card was debited for a amount of Rs.65.51 on 5/7. which i didn't make any payment or so.

When i called customer care, one guy disconnected the phone after explaining the issue, then i called again, another guy responded properly and helped locking my card.

Also he said since it was online transaction he wouldn't be able to help and asked me to raise a dispute on this and i need to wait for 45 days to get results.

It's not an issue, what happens after 45 days?

I get details and if someone else have used my card credentials (i wonder how they got it), i have to file a CyberCrime case against him with the details provided by Kotak.

And i have to follow up to get my money back and its waste of my time and energy.

This issue is consistently happening in Kotak Cards, i have seen lot of such cases in consumercomplaints and also one of my friend is also an victim due to this.

I am writing to you that, this is happening only because of some traitors within your organisation.

Unless you peel them out, this issue wouldn't stop and you will obviously loose your credit card customers.

I am also posting this in Consumercomplaints.in for the benefit of rest of the people.

My CRN: 31082443

Note:

Today i am glad on locking the card and saying good bye to Kotak Credit Cards.

Thanks,

Subramanian

Company: Kotak Credit Cards
Country: India
State: Tamil Nadu
City: Chennai

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