Life Insurance Corporation of India, Branch Code 11J, Delhi
No Response on request for revival of Policy no. 115870976

The Manager/ Branch Incharge,

Branch Code - 11J, Delhi,

LIC of India.

Dear Sir/Madam,

It is great agnoy that I wish to bring your kind notice the callousness shown by your branch in responding against my request for revival of my term plan policy no. 115870976. I have sent several mails but I am not getting any response/revert. The complete details are as per mail copy pasted below (which I have sent to branch mail ID):-

From: Anil Jain

Sent: Friday, March 18 7:53 PM

To: 'bo_11J@licindia.com'; 'crm_delhi@licindia.com'; 'customerzone_delhi@licindia.com'

Cc: 'aniljain.1977@gmail.com'

Subject: RE: Revival of Policy (Term Insurance) no. 115870976 in the name of Anil Jain

Hi All,

I have submitted all my reports at Borriwali Branch on 1st March. I have taken the confirmation from branch that they have dispatched all reports and duly filled application form on 1st March itself.

Now its 17 days. Please revert on the status.

Warm regards,

Anil Jain

Credit Head - RPC West

Mob 91 96199 20570

Tel - 022 42485423

From: Anil Jain

Sent: Monday, March 14 10:50 AM

To: 'bo_11J@licindia.com'

Cc: 'aniljain.1977@gmail.com'

Subject: RE: Revival of Policy (Term Insurance) no. 115870976 in the name of Anil Jain

Dear Sir / Madam,

It is more than 10 days now, please revert with status.

Warm regards,

Anil Jain

Credit Head - RPC West

Mob 91 96199 20570

Tel - 022 42485423

From: Anil Jain

Sent: Thursday, March 03 12:23 PM

To: 'bo_11J@licindia.com'

Cc: 'aniljain.1977@gmail.com'

Subject: Revival of Policy (Term Insurance) no. 115870976 in the name of Anil Jain

Dear Sir/Madam,

I am Anil Jain (33 Years old). I have taken the captioned Term Insurance for Rs. 50 Lacs vide policy no. 115870976 in the month of August. This policy was with Annual Premium and my premium was due in August. In August since the annual premium was high (Rs. 29000/-) hence I want to reduce the insurance amount to Rs. 25 Lacs and I have requested for the same to the agent thru which I have taken this policy. The agency has confirmed me the status that Term and Premium once decided cannot be changed. However he has confirmed this status on 15th Day after the due date of my premium.

Later on when I try to pay the premium on 20th Day from due date of premium, I came to know that my policy is lapsed as grace period in Term Insurance is only 15 days (not 30 days like applicable in other policies). Since then I have tried and asked so many agents for revival of my policy but nobody has taken any interest and everybody has suggested to take another policy.

Since I have now moved to Mumbai hence it has become very difficult for me to pursue the matter at Delhi Office and hence as a last effort, I have visited the Borriwali West Branch, Mumbai and there I have discussed the entire issue with Ms. Prerna Triwedi. She has told me the entire process and I have gone thru all medical checkup. Now I have submitted all my medical reports (as suggested and arranged by LIC Healthcare TPA) and KYC reports documents etc. at Borriwali Branch where Ms. Prerna Triwedi has confirmed that she has dispatched my Revival Request and all reports to your branch on 1st March.

You are requested to please do the nededful.

You may also check the status of my other policies (Policy no. 113747263, 174541279 and 174541426) where policy amount and premium are less however they confirm my habits and intentions of paying premium on time. And this time the delay has happened only due to miscommunication at my Agents part. I assure you that I will pay all future premiums well on time.

Hoping for a favourable and earliest reply.

Warm regards,

Anil Jain

Head Credit (West Zone)

Deutsche Postbank Home Finance Limited

Unit No. 705-706, 7th Floor, “A” Wing,

Diamoda, Nr. Novelty Silk Mill Compound,

Dahisar (East), Mumbai – 400068

Tel - 022 42485423

Fax - 022 42485427

Mob 91 96199 20570

Mob 91 96199 20520

www.deutschepostbank.co.in

I hope the chain mail sent to your branches from time to time is sufficient enough to give you a fair idea that how much help has been given by Borriwali Branch, Mumbai in guiding me the right way for revival of my policy and how much careless are the employee at branch code 11J.

Now its my humble request is that if you do not want to revive my policy then please inform me immediately so that I may opt for other alternative. I have already spent more than Rs. - in getting fresh medical reports.

Hoping for a favorable and earliest reply.

Regards,

Anil Jain

91 9619920570

91 9619920520

9122 42485423

9122 42485411 (Board)

Company: Life Insurance Corporation of India, Branch Code 11J, Delhi
Country: India
State: Delhi
City: Central Delhi

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