Manhattan Credit Card
Getting calls for wrong billing

Dear Concern / Mr. Balu,

I was customer of Manhattan credit card way back in 2004 & 2005. I have closed

the card in the month of May due to the error in the statement for which

Manhattan failed to produce any of the evidences requested as per the

regulation.

Aforesaid disputed transaction appeared in the statement of 6 April and

raised a dispute in same month. Beside the disputed transaction I have paid all

the rest of the amount which was 4797/- in next billing cycle. (Please refer to

the statements and my credit history)

After following it for more than 6 months, Manhattan failed to produce any of

the evidences for the transaction in dispute. At last after rigorous follow up

of nearly 6 months I have raise a request for closure of the card and send all

the requested details to your Bangalore office and got a confirmation over phone

that the card is being closed.

However last week on Saturday I got a call from Standard Charted bank and the

person over phone used un-parliamentary language, given a threat and harassed me

even after stating that I have no dues on standard charted bank. You may refer

to all the transaction and credit history during the aforesaid period.

Today I got a call again from Sapna and then Brijesh, I stated again that I have

dues, however they harassed me again and asked me to pay the dues. I would

request you to take the matter appropriately let me know the further steps in

either of the cases. I would like to close the case once in for all and also

comfortable to walk the regulator defined path.

Below are my details for ref:

Name: Nitin Choudhary

Card Number: 4129 0348 1004 6935

6th March = 00.57 Credit ~ amount was credited into credit card account

6th April = 4797.00 Debit and 1100.00/- account I had disputed.

6th May = I have cleared 4797.00/- amount and I have not paid the amount of

1100/- as this amount was under dispute.

I have closed the card in the month of September after talking to customer

executive (Rupal) and got the confirmation that Manhattan is unable to produce

evidence of the transaction, hence this will be rolled back and then I had

request for the closure of the card post all the incident happened.

Now at this stage I am really fed up of received the call for the Bank and

asking for the amount which is showing in the card which was closed in the month

of May.

Regards,

Nitin Choudhary

Company: Manhattan Credit Card
Country: India
State: Delhi
City: East Delhi

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