Dear Concern / Mr. Balu,
I was customer of Manhattan credit card way back in 2004 & 2005. I have closed
the card in the month of May due to the error in the statement for which
Manhattan failed to produce any of the evidences requested as per the
regulation.
Aforesaid disputed transaction appeared in the statement of 6 April and
raised a dispute in same month. Beside the disputed transaction I have paid all
the rest of the amount which was 4797/- in next billing cycle. (Please refer to
the statements and my credit history)
After following it for more than 6 months, Manhattan failed to produce any of
the evidences for the transaction in dispute. At last after rigorous follow up
of nearly 6 months I have raise a request for closure of the card and send all
the requested details to your Bangalore office and got a confirmation over phone
that the card is being closed.
However last week on Saturday I got a call from Standard Charted bank and the
person over phone used un-parliamentary language, given a threat and harassed me
even after stating that I have no dues on standard charted bank. You may refer
to all the transaction and credit history during the aforesaid period.
Today I got a call again from Sapna and then Brijesh, I stated again that I have
dues, however they harassed me again and asked me to pay the dues. I would
request you to take the matter appropriately let me know the further steps in
either of the cases. I would like to close the case once in for all and also
comfortable to walk the regulator defined path.
Below are my details for ref:
Name: Nitin Choudhary
Card Number: 4129 0348 1004 6935
6th March = 00.57 Credit ~ amount was credited into credit card account
6th April = 4797.00 Debit and 1100.00/- account I had disputed.
6th May = I have cleared 4797.00/- amount and I have not paid the amount of
1100/- as this amount was under dispute.
I have closed the card in the month of September after talking to customer
executive (Rupal) and got the confirmation that Manhattan is unable to produce
evidence of the transaction, hence this will be rolled back and then I had
request for the closure of the card post all the incident happened.
Now at this stage I am really fed up of received the call for the Bank and
asking for the amount which is showing in the card which was closed in the month
of May.
Regards,
Nitin Choudhary
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