Aaditya birla sun life insurance
Misbehaviour, misguiding and did not give free look on my policy

Hello sir/mam,

myself Sudarshan Dev, policy no.004152117. Me and one of my friend Pankaj Jindal policy no.004145620 took insurance policy last year in may, The agent was from Gohana branch (Sonipat) but we did not receive my documents till 10th of april.after that we asked for my policy documents from the agent. After many phone calls, we received my documents on 3rd of may. when we read the documents, the benefits, policy and conditions were different to those which were told by the agent. Then we called the agent and ask him about the policy. His response was not satisfactory. Then one of my friend told me about the free look of the policy and then we spoke to your customer executive on toll free no. About the free look, the conditions are written clearly in the policy paper. 0n 13th may Mr. Pankaj Jindal went to the jind branch office, Mr. Jaspreet singh talked to the manager of Sonipat branch. Then manager of sonipat branch refused to give the free look on our policy although we fullfilled all conditions for the free look of my policy. He talked to toll free no. and Mr. Jaspreet singh also talked to customer executive. He told Mr. Jaspreet singh to give me free look. we visited the branch many times but ultimately he refused to give us free look on our policy. He told that the Manager of Sonipat branch refused him to give me free look. They both misbehaved with us. After that i called to toll free and Mrs. Kaynath and told her all about it, she also talked to Mr. Jaspreet Singh but his response was very poor and he cut down the phone.

I want strict action against both of them.

my cell no. is 0981253341 and e mail id is - alonesid.arya@gmail.com.

please tell me about the action you take.

thanks

Company: Aaditya birla sun life insurance
Country: India
State: Haryana
City: Jind

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