MAX NEW YORK LIFE INSURANCE
Very poor services

Hi,

I paid the premium on 11-Jan for my MNYL policy number: 493393649. This is 18-Jan today and I could not get the premium receipt until now. I have been trying to follow up on emails (Ref. No. 1717876) since 13-Jan, but could not get any response till now. I am in Muscat (Oman) now and due to expensive call rates, did not want to call the Customer care.

Although I could not get any response on emails and tomorrow is the last date to submit this receipt in my company (for the Tax benefits under 80C), so this poor response compelled me to make an expensive call to the customer care. I called three times today (around 09:30 AM, 02:30 PM & 08:27PM) ending with no resolution of my problem. Height of frustration was the last call which I disconnected after 22 minutes and 40 seconds on 18-Jan 08:27PM IST. Firstly I was taken to some person (I did not remember his name) who actually did not deserve to sit there, as his knowledge regarding the product seemed to be less than an ordinary customer. Maybe he would have been a trainee, catching this fact quickly, I requested him to transfer my call to some more experienced person.

After a long hold of 5 minutes (I guess, this much long hold was intended though) I could speak to his supervisor Mr. Anand Rao. Such an arrogant person, who should be given an award for having extremely high disrespect for his customers. He never looked listening to my problem. He had his own answers and arguments. First he told that there was a technical problem in their servers and would be resolved by Wednesday (20-Jan). This answer I already had listened over two of the calls I made today. Humbly I asked him if the problem was running since 11-Jan and how could a reputed MNC face such an issue resulting a big inconvenience to the customers for long time. He did not answer to my question and his reaction was as if I had done a big crime. Then he started arguments like no company could provide a receipt before the actual due date (My due date was 25-Jan). I told him name of LIC, Bajaj Allainz & told that everyone would provide a receipt iff they collected the premium before due date (Per best of my knowledge, generally all other insurance companies allow to pay the premium before 30 days and also provide the receipt within 72 working hours.) Then he again came back to his server problems and asked me why hadn’t I called them before. I told that calls were very expensive for me, so I was following up on emails. Requested him to note the reference no. of my request. Three times, I repeat three times I requested him to note my reference number, but Mr. Anand was having his own arguments. His way of talking was very poor, irritating & simple not acceptable.

Then I requested him to transfer my call to his manager. He started saying that the same answers I would get & bla bla… After my three consecutive desires, he told that his manager was in meeting. Twice I confirmed the same thing and experiencing his unprofessional behavior I am sure he was telling a lie.

I had nothing after all these expensive calls I made, got mental tension too. This is so shameful that I am a customer to such a poor service provider who forgets their customer after they are added with them. Also felt guilty that I recommended MNYL to others!

Company: MAX NEW YORK LIFE INSURANCE
Country: India

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