MAXNEWYORK LIFE INSURANCE
NON RECEIPT OF SURRENDER AMOUNT
- 09-14-2010
- 164
I APURBA KRISHNA CHOWDHURY WAS HOLDING LIFE MAKER PLAN POLICY NO 414423475. I REQUESTED FOR SURRENDER ALL MY UNITS AND WITHDRAW ALL MY MONEY.
AS I DID NOT RECEIVE ANY COMMUN ICATION FROM THE COMPANY REGARDING MY CLAIM AFTER MUCH TIME I MADE MULTIPLE CALLS, I WAS ASKED TO WAIT FOR SOME DAYS AND THEN ON 27 AUGUST I AM TOLD BY CUSTOMER CARE THAT Ch NO 894220, AMOUNT 99262.39/- WAS DISPATCHED TO ME BY REGISTERED POST ON 4 August SHOULD HAVE BEEN RECEIVED BY ME.
As I did not receive the same I requested them to resend the amount but they asked me to send a LETTER for STOP PAYMENT of so called cheque whose existence is known only to company and not been received by me.
PLEASE NOTE MY OBSERVATIONS:
THE SERVICE OF LOCAL BRANCHES IS VERY UNSATISFACTORY.
THE PROCESS FOR SURRENDER/SALE OF UNITS IS VERY LENGHTY AND TIME CONSUMING.
THE AGENT IS MISSING HE HAS NOT CONTACTED ME FOR LAST THREE YEARS.
AT THE TIME OF SURRENDER A COMMUNICATION SHOULD HAS BEEN SENT TO ME SHOWING ME THE STATUS OF MY TRANSECTION.
WHAT IS THE STANDARD POLICY OF THE COMPANY: HOW MUCH TIME WILL THE COMPANY WAIT FOR THE CHEQUE/LETTER TO COME BACK UNDELIVERED BEFORE TAKING ANY FURTHER ACTION TO RESOLVE THE ISSUE? IF THE REGISTERED POST SENT BY YOU IS UNDELIVERED NO DOUBT THE CLIENT WILL FOLLOW UP AS IT IS HS HARD EARNED MONEY BUT IS IT NOT A ETHICAL RESPONSIBILITY OF THE COMNPANY TO FOLLOW ON THEIR END WHY THE REGISTERED LETTERS SENT BY THEM ARE NOT REACHING THE CLIENTS AND THEN FIND A ALTERNATE MEANS FOR DELIVERING THE SAME.
IF THIS IS THE CASE FOR SURRENDER OF UNITS GOD KNOWS WHAT HAPPENS WHEN SOME ONE UNFORTUNATELY LOSES HIS LIFE AND THE FAMILY WILL RUN HERE AND THERE FOR THE COMPENSATION.
status on 14 September
they say cheque dispatched on 6 September AWB no 672937.
An observation- If I have to submit a cheque it is my liability that my post/courier should reach the MAX insurance on time.
When I am supposed to get a payment and Max company sends me a post/courier it is again MY task to see that it reaches upto me on time and company will not do anything in this regard.
Company: MAXNEWYORK LIFE INSURANCE
Country: India