MAX NEW YORK LIFE INSURANCE
No responce to the queries related to loss of documents by the company
- 02-22-2011
- 205
I sushant kumar mohapatra had taken a smart steps plus unit linked policy no. 747518744 on 18th oct through Mr JARMAN KUJUR (CODE- 232219), AGENT ADVISOR, MAX NEW YORK LIFE INSURANCE, KOLKATA.While taking the policy i had given a chaque of Rs 1- as half yearly payment. In addition to this I had handed over an application form along with a cancelled chaque of my ICICI bank account for ECS from my account on monthly basis wef APR 10. However after that i got posted out of kolkata in Feb to a remote area in NORTH EAST INDIA. Where i did not have any ICICI bank in near vicinity nor any internet facility to check my account. IN the month of nov I managed to get access to internet. and I found that NO MONEY was debited from my account towards premium payments for my policy. I had called up custemer care. I was assured that I will get a reply in a short duration. BUt I think that short duration is yet to finish. Now in FEB when i came back on leave i contacted a max new york office in Bhubaneswar to know why money is not being deducted from my account. the branch officials told me that i had not submitted any documents for ECS as it was not reflecting in my policy details. Then I contacted MR JARMAN KUJUR he told me that he had deposited the documents along with cancelled chaque in the office. The same thing can be confirmed from him. His mobile NO is 09903448996. More over the executive at bhubaneswar office told me that I will have to deposit Rs 24000/- to continuewith my policy. otherwise it will lapse.
Now My issue is why should I pay Rs 24000/- in lump sum where there is no fault of mine. If the company executive has lost my documents/ chaque due to his careless ness then the company should be responsible for the blunder and pay the money till date. Who should be held resposible for the loss of 1 and half years.
please look into the matter.
thanking you
sushant kumat mohapatra
Company: MAX NEW YORK LIFE INSURANCE
Country: India