New India Assurance Co. Ltd
Non Receipt of Claim Cheque

My wife was hospitalised for treatment of viral meningitis and discharged on 09/02. I have mediclaim floater policy no.131200/34/11/04/0000001 (Membrship No. 02100898523b) of Rs. 5, 00, 000/- with New India Assurance Co. Ltd. I submitted claim for Rs. 1, 54, 189/- to Mediclaim TPA at Khar branch on 23/02.

I did not receive any communication from New India Or Medicare TPA till one month. On telephonic enquiry after one month with Medicare TPA, I was informed that my claim was passed on 03/03 for Rs. 1, 48, 000/- and will receive the amount within ten days.

But every time even till today when I ask on telephone they keep on telling the cheque will be dispatched to you within 10 days but their 10 days never get completed.

I have made nearly 40 to 50 calls to Medicare TPA. I have sent 7 emails to Medicare TPA. I have also sent following emails to New India Assurance Co. RTI Dept.

MR. R.K. DEKA GM & TRANSPARENCY OFFICER 22624224 rajendra.deka@newindia.co.in on 29.05.12

Mr. S.K. Hansing Manager & CPIO 0361-2529946 sk.hansing@newindia.co.in on 24.05.12

Mr. Rajeev Arora Regional Manager & F A A 022-26151265 rajeev.arora@newindia.co.in on 21.05.12

But till date date I have not received even a single reply of any emails to them.

If a common man can not get even reply from RTI department where can he go? I request you to guide me how can I get my claim amount as early as possible.

Thanking You,

Mr. D.M. Thakka

Company: New India Assurance Co. Ltd
Country: India
State: Maharashtra
City: Mumbai City

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