Headstrong
Vodafon-ECS Complaint

Vodafone customer care executive called me and told me to fill ECS form. She sent an executive and I filled up the form and they submitted. But it found that the form was incomplte and so bank first debited the bill amount and then credited the same amount. Other than this, it debited reversal charges as the amount came back as ECS mandate was not received by them. Vodafone now says that it is my problem that I did not submitted the mandate form. The executive did not tell me any thing about the mandate form. Can you tell me whose fault is this and what should I do?

Company: Headstrong
Country: India

  <     >