HSBC Bank India
Wrong charges

I am a customer of HSBC Bank credit cards since 3 years and a resident of Noida. I was using internet banking and registered for e-statements. About an year ago they introduced some security system in their internet banking under which they sent some security devices to their customers, which I never received after numerous requests to their customer care department. I could not see my statement for about 6 months. Then I received a call from HSBC Mumbai office to pay the outstanding amount, I asked for statement, so they refused to give me as they said I opted for e-statements. When I said I am not able to access their internet account because of not having their security device, they said they will send me the statement and in the meanwhile I should just pay the minimum amount. I paid the minimum amount and after a months time I again received a call from Mumbai asking to pay the bill. I again asked them to send me the statement and again they said to pay the minimum amount while they send me the statement. I refused to pay the minimum and insisted them to send me the complete statement. This went on and on and on, I kept receiving calls and never received a statement. It took them 6 months more to send me the statement and finally I paid the complete amount excluding the late fee charges and interest as it wasn’t my fault. Now I still have around 1300/- to pay (interest late fee charges). When I called customer care department to discontinue the card by explaining them the reason, they said they will get back to me and its been more than 2 months they never got back. I don’t know how do I convey them to discontinue the card and stop them adding on charges on my account. I just do not want to pay for what they have done wrong.

Company: HSBC Bank India
Country: India

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