Airtel Prepaid
Activating services by itself and deducting money

Dear Sir/Madam,

I am having complaint with Airtel prepaid services.

Following are the complaints I am having:

1. Got message from Airtel for news service pack (VAS), that if I wouldn't unsubscribe within 3 days, the

service will automatically activated and some money will deducted for the activation of the package

(what if people couldn't read the message within time).

2. Got message from Airtel " Desh Videsh ki jankari paiye BBCNews updates din ke 4 bar. Dial *0* bilkul

muft". I dialed the no. which was a voice message which clearly instructed that if I have to activate it I have

to press 1 else 2.

I just disconnected the phone and that service got activated and Rs. 10 deducted from my balance.

I talked to customer executive and he said " After dialing *0*, the service gets active".

The services are pathetic and even they are charging for talking with customer executive also.

Company: Airtel Prepaid
Country: India
State: Bihar
City: Jamui

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