Manappuram Finance Ltd
Behaviour of staffs

Behaviour of staffs at Hazra (Kolkata) BranchThe staffs at Hazra (Kolkata) Branch are very rude with their customer. Timings of that branch is from 10am to 7pm. Even a customer entering at 6.45pm are not entertained. From 6.30pm they closed their transaction as they are in a hurry to go home. I am residing at tollygunge, working at Howrah Domjur factory had taken loan against gold. I reached Hazra branch at 6.45pm on 16/12, the security & staffs are not allowing me to enter & there were other customers also with me. The other customers left the place, very dissatisfied. But I didnot. I had very good arguement with the Branch Head, a Lady & the other staffs about the timings. Their main problem was that they reach home very late after closing their work at the Branch.

I told them that the timings are accepted by the staff at the time of appointment, so for this problem why customer will suffer. Immediate I called up ARS, he spoke to the Lady & then I was allowed to do the transaction. Behaviour of the staffs are really very bad, they made me wait till half & hour more, because I had made the complaint. Requested to kindly depute well behaved staffs so such harassments are not there. There are people who will not protest & this will become a routine. Timings problem is there lookout, not ours. We should get proper service within the timing mentioned.

thanks & regards,

A G Das

Company: Manappuram Finance Ltd
Country: India

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