Austrian Airlines
Mental torture

Sir/Madam,

I had booked the tickets of your airlines for 4 passengers in the names of Kamlesh Daga, Preeti Daga, Saloni Daga & Keshav Daga, on 24th April for DEL-VIE-BRU & MUC-BOM sectors. I had personally booked these tickets through Internet against my HDFC Bank Credit Card and the Confirmed booking code allotted to me was Y87KTA. Our travel was to begin from 7th May. The total payment made was Rs. 1, 51, 592/-.

When we reached Delhi Airport in extreme enthusiasm to board the flight on the scheduled date of travel, we were stunned & shocked to hear that our tickets were not confirmed since the payment was not remitted by our bankers inspite of receiving the confirmed booking code as Y87KTA. This unexpected statement has put us in a very suspicious and disgusting situation which has totally interrupted our enthusiasm and we were compelled to think what to do now?

Ultimately, since we are completely prepared for and do not want to cancel our tour at any cost, we were compelled to purchase the tickets from the counter at comparatively much higher cost. But, the mental torture, mental disturbance faced by us and the financial loss suffered due to communication gap from your side has created a doubt in our mind permanently and we have decided not to book any ticket from your airlines nor shall we recommend your airlines to anybody. It is a matter of concern for your airlines and shows your attitude & service you are providing to your customers.

If you have not received payment against the booking, you should have communicated to us so that we could talk to our Bankers for releasing payment, well in advance. Due to lack of communication from your side, we had to suffer heavy financial loss (since we had to purchase the tickets at much higher cost) and most importantly, we had to face severe mental torture & tremendous stress which has affected our charm to a great extent.

In this regard, I had already sent a letter to your airlines on 19th June wherein I had requested you to take a serious note of this matter, initiate strict disciplinary action on the concerned officials and refund us the entire ticket amount in order to compensate the financial loss and hardship suffered by us due to your negligence in informing us that you have not received the payment against our booking.

We expect an immediate positive response from your side. We also request to inform / instruct your entire staff, specially to customer-care Executives to take due care of your customers, atleast for your benefit.

Yours truly

Kamlesh Daga

Siddarth Bhavan, Morshi Road

Amravati – 444 601

Company: Austrian Airlines
Country: India
State: Delhi

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