Austrian Airlines
Refused to give the booked seat in Plane

Respected Sir

I want to state that I have booked one way air ticket to Copenhagen from Delhi in AUSRIAN AIRLINES by:

B.T Travels, Vijaya Tower

Office no.2, 1st Floor

Civil Lines, Near SBI Main Branch

JAlandhar, Punjab.

The details of My ticket are given below:

ABACUS Reservation Code: ISYBRL/1B

Ticket no. 2579618396287 dated 5/9/08

AIRLINE RESERVATION CODE: ZOOIZL

13SEP08 AUSTRIAN OS 34

FROM: DELHI, INDIA DEPARTS:0150

TERMINAL 2

TO: VIENNA, AUSTRIA ARRVES:0605

ECONOMY IV CONIRMED

SEAT: CHECK IN REQUIRED BAGS 20 K

NOT VALID BEFORE:13 SEP FARE BASIS;VOX4

NOT VALID AFTER:13 SEP

AIRLINE RESERVATION CODE: ZOOOIZL

13 SEP08 AUSTRIAN OS 302

FROM: VENNA, AUSTRIA DEPARTS:0720

TO: COPENHAGEN, DENMARK ARRIVES:0910

TERMINAL 3

ECONOMY IV

SEAT: CHECK IN REQUIRED CONFIRMED

NOT VALID BEFORE 13 SEP BAGS 20K

NOT VALID AFTER 13 SEP FARE BASIS: VOX4

These are the details of my ticket which I have booked. I will also like to mention here that I also have reconfirmed the ticket at the Airport Office of the Airlines also. My relatives were with me who were going to Italy and we had booked the tickets rom the same agent for the same flight. My Nephew was also with me. We have to change the flights from Vienna. I have given the currency which I have exchanged from bank to my Senior collegue (Relative-Mr. Madan Lal who was going to Italy.) to handle till Vienna as It was my first ever air journey and I was hasitating to to handle. I was going there for my studies and had informed my Student advisor to pick me from the station.we have fixed all things. But when we start weighing our baggage, it took quite a long time. My relative went inside for immigration and I was still standing in the que for baggage at the counter of airlines. But in the men time one of their officilas came and said that they are sorry as they can not allow me to travel in the plane as it is OVER BOOKED.I was very amazed to hear the word -Over booked. I said then what is the benefit of booking. He smiles and said it happens oftenly and stated that he would arrange my tickets in another plane or I have to wait for 2 days. I begged that my currency is with my realtive and I have to reach there on 13th at the decided time between me and the university officials. But they kep on smilling and suggested me to go in Jet Airlines. He said that you would meet your relative at Vienna. I not only suffered at the airport but had lot of problems through out my journey. And my stay was at Brussels instead of Vienna as he told me.

It is very difficult to write every thing in the mail. I have suffered from a great mental and financial loss.i am still in dipression because of all what happebed because of them. I have onle 700 Rupees in my pocket but at Copenhagen airport no one exchange Indian Rupee. Now think from how many difficulties would I had suffered, I was not even in condition to call any one. Only I know how I suffered.

Now plaese take a proper action against them and also tell me that what can I have to do to file the case against them as I want strong action against them as I am sure that I will not the only one who had suffered.

I will be very thankful to you for yor earlier and prompt action. I will be in wait of your reply.

Thanking You

Ajay Menia

S/O-Sh. Surjit Kumar

W.N-364, Katra Mohalla

Danishmanda, JAlandhar

Punjab-1444002.

Company: Austrian Airlines
Country: India

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