Bajaj Auto
Poor service

With sad heart, I state that 3 years back I purchased a motorcycle Bajaj Pulsar 150CC from 'Krishna Bajaj Sec 14, Gurgaon, show room. I have never taken my bike to another place for service. The only hands those touched my bike were service people at Krishna Bajaj's servicemen. Bike has not yet touched the mark of 15, 000 KM and I make sure I drive with in safety limits and per traffic rules.

Yesterday (Feb 01, 10) when I went for servicing my bike to them again, I was told that bike needs a major work and I would have shave Rs1500. Relying on the people there, I asked them to go ahead with the service. But in the evening I was told that bike needs half engine work and it'd cost me Rs.5000/-.

Following were the problems I faced:

1) I was told that engine oil is not present in adequate quantity. It was probably leaking.

If so was the case, are they stealing the engine oil? Using single container to fill 2 or may 3-4 bikes.

or if it were leaking, shouldn't they have fixed the problem the last time, is this called servicing of bike.

2) Bike was smoking like hell when I started it this morning.

3) They charged me for two bulbs, but only one was replaced.

4) Battery which was working perfectly, suddenly went dead, no self start working.

5) Brakes were not working properly.

6) Bike was running so heavy that it seemed to me that servicing is the worst that can happen to a bike.

Please suggest what can be done in such a case. If going to company authorized dealer costs so much, when, as Indians, are we going to get the value of our money for the services.

Regards,

Varun

Company: Bajaj Auto
Country: India

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