Balaji gas agency
Delay in delivery of LPG cylinders

I am customer of Indane and I am attached with Sri Balaji Agencies, Ambattur (near Stedford Hospital). Whenever I try to book cylinders over phone, the phone nos.26583977, 26580977, 26583577 are busy and there is no one to attend the call as and when the line is clear.

I am facing a new problem for the past 2 to 3 months. I have 2 gas cylinders, when one cylinder is over I used to book for another cylinder and would receive it in time. But now I am receiving only one cylinder in a month. When I book for a cylinder over phone, the booking clerk in Balaji Gas Agency instruct me to book 2nd cylinder on completion of 25 days after receiving the first cylinder and that the cylinder will be delivered to me on completion of 10 days from the date of booking.

I am having a joint family and hence, the cylinder is empty on completion of 25 to 30 days. Due to the reasons adduced above, I am forced to borrow a cylinder from my neighbours and when my cylinder has come, I have to return the cylinder back. This month both my gas cylinders are empty and I did not receive any cylinders even on loan till now.

My son has contacted Balaji Gas Agency over phone several times on 22/12 but every time the phone nos (including emergency nos.) are busy and no one attended the phone. So, he went there in person and requested them to give a full cylinder but left empty handed. He was told that the cylinder will be issued in 10 days. Since I am have 2 cylinders, I am not eligible to receive kerosene from the ration shop.

My question is what is the use of having two cylinders in my name when I am getting only one. The money spent for obtaining 2 cylinders has gone waste. I want to know what action will be taken against the agency for their worst customer service.

Aleyamma Joy

Plot No.87, Subramanian Nagar,

Thirumuallivoyal, Chennai 600062

Phone: 04465270209

Company: Balaji gas agency
Country: India

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