CLEARTRIP.COM SPICEJET
NO PROPER RESPONSE ON TIME

I, myself Minish Patel had passed thru a very bad experience with Cleartrip Customer Executive.

I had booked 2 return tickets of Spicejet Ahd-Delhi for trip date 11-10 through website. After few days i wanted to re-schedule my trip date to 15-10, so i process required steps through Cleartrip.com but by the time your server was down, so i called to customer care & concern person on phone over there replied me very positively n said your verification n all necessary details has been taken n re-schedule request has been processed n now we are tranferring your line to our other department just to make additional difference payment, but somehow at that time Phone-line transfer was not possible at your end, so your employee told me to wait for next 1 hour n we will call you back on your registered cell just for payment, rest process has been done. So i waited for a phone call from your side for the rest of d day, n after a long waiting next day when i called to customer care i came to know that by the time flight rate has been hiked by 2800/-. n i have to pay today's rate, while i was been confirmed on fon previous day about ticket rates.

Now you just clarify me, if at that time on fon if i had booked my tickets, then this will not happen... bcoz of your server error n executive's fon line transfer problem i have had to bear atleast 2800 x 4 = 11200 addition loss.

Next time its confirm i will never prefer to go with cleartrip. you can check my login's past records also.

I can be contacted directly on my cell 099258 84848 anytime.

Waiting for positive reply.

Company: CLEARTRIP.COM SPICEJET
Country: India
State: Gujarat
City: Rajkot

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