Air France
Negligence in baggage handling

I have traveled on Air France yesterday June 20th from Helsinki-Paris-Bangalore. Upon arrival at Bangalore I did not receive my baggage. I filed the complaint, but was NOT given the complaint number and was told that Air France would get back to me by afternoon of 21st June with the numbers and the baggage will be delivered to me by Sunday 22nd June.

I have the similar experience with Air France when I was traveling to Helsinki on March 01 and i received my baggage BROKEN and delayed by hours. I strongly protest the irresponsible behavior of to Air France and would advise. I need urgent explanation on the why was I not briefed today about the status of my baggage.

I feel its my duty to bring this behavior of Air France to the notice of my employer Accenture Services (for whom Air France has been the preferred air lines) and as well as advise all the prospective travelers not to use Air France for their trips.

One additional note: I have been trying to call the Bangalore baggage assistance numbers for further help, but to no use, my calls are not answered even once.

I am filing the complaint with the complaintsboard and consumer courts, state of Karnataka.

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Regards,

Sudhir Mathane.

Company: Air France
Country: India

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