Air Asia
Hopeless call centre

Hi, i would really like to know why the service offered by the call center for air asia is soo bad. I havebeen trying to contact air asia for the last 5 days and funnily enough i can never get through. I need to change the date of my flight and with every day that passes it gets harder to do so. I need the service now.

Im in india and i have also been trying to contact the air asia office in bangalore. I managed to get through the first time however after that nobody has picked up the phone. At first i thought it might be due to lunch hours or some similar excuse. However i have now tried calling every hour. May you kindly inform me why nobody can take my call. Is it just me or do they simply never pick up the phone.

As a customer you would expect to have a satisfactory service. I would like to know how i can go about this as it leaves me feeling very helpless and irritated. This does not encourage me to use the services again. I look forward to your reply and would like to have problem dealt with.

Mrs Scerri

Company: Air Asia
Country: India

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