Air Asia
NO REFUNDS

vijaybihani
02-02-2011
104

No reply for refunds after 15 days from air asia.

Sir,

I have mailed AIRT ASIA my complaint and also registered my complain on AIR ASIAS website. After waiting for 9 days for my refund of travelling expenses today i called up air asia call centre of india NO.1860 500 8000 and I spoke to Mr. Mohammad Hafiz (Consultant) of your company, he has asked me to mail my complain to new email address and assured me of refunds at the earliest. I hope the matter will be solved within 7 days or else i have to file legal suit against your company in consumer forum. My previous complaint no. is

Case Acknowledgement - CAS-154056-1586ZG CRM:0001118

Enquiry CRM:0791100.

I have already attached my air asia ticket and stated my spicejet booking no.

Kindly look into the matter seriously.

Vijay Bihani

(mob) 91 9924365635

From: bihanivijay@hotmail.com

To: plfeedback@airasia.com

Subject: Complaint for issue of fake tickets from your website for 6-1 HYD to KLL

Date: Mon, 17 Jan 13:17:36 0000

Sir,

I had booked my flight tickets to kuala lumpur on 22-05 for flights on 06-01 from Hyderabad (viz. Flight No. AK224). Booking No. U9NQBI, but i was shocked to find that there was no scheduled departure for the same flight & fake tickets were issued by your company. None of your executives have informed us for any change or cancellation of flights in advance or at arrival, nor there was any of your representative present over the counter of air asia in hyderabad. After fight with the airport authorities they called Mr saiyad executive of air asia. After informing him about our adjoining bookings and several request from over fellow passengers who have to catch a flight to australia he asked us to take flight from Kolkata and for the same booking he confirmed us that the flight operator AIR ASIA will compensate for the flight tickets.

We immediately booked flight tickets to Kolkata by spicejet Flight no. SG 871 booking no. U4QTAQ for which we paid Rs.12496=00.

Being into a service industry, this kind of blunder is unacceptaptable and unprofessional. The amount of mental agony and harassment which we went through because of your mistake i.e to come from ahmedabad to hyderabad to catch a flight spending money for stay in hyderabad and booking for Taxis to catch the flight. again booking a flight to go to Kolkata after harrasment at airport for 6 hours, then travelling for 2 and half hours to reach kolkata and to travel from domestic terminus to international terminus to catch flight from kolkata to kualalumpur at 4.35 pm and reach kualalumpur at midnight where we faced problem of travelling to our hotel.

Moreover we had booked our flight from kualalumpur to penang flight no. AK5354 BOOKING NO. OY4VDG, we paid for skybus at penang 13MYR, but there is no skybus available at penang inyternational airport.

We now ask for the compensation for mental agony and entire amount for the money spent for travelling from Ahmedabad to Hyderabad and Hyderabad to Kolkata. We need your reply for the above matter immediately, failure to this, we have to take legal action and go to consumer forum. For your reference i have attached the flight tickets with the mail. Kindly look into matter seriously.

vijay bihani

Mobile- 09924365635