First Flight Couriers Ltd
Courier not delivered

I ordered a book from Flipkart that was shipped on Nov 25 from Bangalore. I stay in Coimbatore. This was couriered through First Flight couriers. The book reached Coimbatore on Nov 26 and till date (Dec 3) has not been delivered. When you go online with to track the status using the given consignment number there are various excuses quoted for not doing their job. When the weather condition was OK the reason you can find is far off area and the place of delivery is a huge corporate campus which holds some of the top notch multinational companies along with educational institutions, and hardly 15 kms away from main city bus stand. Anyway the other reason quoted is bad weather when there were rains for 2-3 days. Going to their website I tried the Coimbatore registered office landline number which was switched off every time I tried, then I called the Corporate office to get hold of the number, but they never attended the call and one time they just took the call and put me on hold for nearly 3 minutes and it got disconnected. I then tried the Bengaluru number and the customer care gave me 2 numbers for Coimbatore and hung up. When I tried them one is switched off and the other never exists!!!

I also emailed them both Coimbatore and Mumbai offices with a cc to Flipkart and got a reply note only from Flipkart customer care, but not once from First Flight. They did not even bother to reply to the mail that I had sent.

This shows the callousness of the people working in such offices, though personally I have always been satisfied with First Flight service for so long. As a brand they do stand for professionalism but I am afraid I cannot say the same for the local people working in Coimbatore.

All in all it has been 1 week (7 days) that the book I ordered is in the same city where I live and yet to reach my hands.

Company: First Flight Couriers Ltd
Country: India

  <     >