Ford
Disappointed with Service

Hi,

I own a Ford Ikon 1.6 Nxt, which was bought in from Bangalore, as there was no delivery in Mysore at that time. Since then I am getting it serviced regularly at the Ford Mysore service center. I was generally happy with the servicing until 1 year back. Of late, I have been really disappointed with the servicing of the car and also the ability of your service engineers to fix any issues that I have.

Only work that they probably do well is oil change and water wash, which a road side mechanic can do. I dont have to pay Rs. 4000 for getting these done. I would like to quote a couple of instances, where I felt if these service personnel really know anything about car servicing.

1. My car door has been rattling for the last 1.5 years, but your service center has not be able to fix the issue. It seems they do some trial and error methods to fix it!!

2. There is a humming sound when the car is at a speed of more than 70 Km/hr. When I mentioned this during the last service, I understood that your service engineers are very good at guessing. They do not know the exact reason. Again they want to do a trial and error fix, so that I go to your service center more often and they make more money.

There are many more such instances, where they blame the age of the car. I started to believe that all cars older than 5-6 years are for scrap!!

I have had enough of this. I can trust a local car mechanic more than your ford service personnel. I was completelt satisfied with the service he gave me last time. I have probably done my last visit to the Ford service.

I will never recommend a Ford car to any one I know, just because of the after sale service that they can expect.

Thanks.

Regards,

Vijay

Company: Ford
Country: India
State: Karnataka
City: Mysore

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