Ford Fiesta
Extremely bad service

Hello Team,

This is very serious matter with FORD as an brand:

1) We have made biggest mistake of buying FORD fiesta 2010 model. from SAI FORD Bhopal. If you open your records we have launched the complaints earlier as well, however no response.

2) Since we have bought this vehicle we are facing problems with your dealer: he is biggest fraud.

3) Our vehicle being dashed from behind (on boot) in Itarsi where we reside, after this we drove the vehicle to Bhopal which about 100KMs and it was perfect in terms of driving. Vehicle details: MP 09 CG 6449, register under company Goel and Goel.

4) We claim insurance for boot.

Now the story begins:

a) As we drove the vehicle around 100KMs there wasn't any problem, while fixing the boot he is saying you got the vehicle in very bad shape, its gear box is completely damaged, we can not move a vehicle, " Gear Box needs to be changed"

b) This is not the first instance he is doing this, either he has untrained staff or he wants to make extra money.

c) In either of the cases this time we are not going to bear any additional cost of gear box repair because when we parked the vehicle at his service center, gear box was perfectly alright.

d) Henceforth either you "FORD" take some action or the same email I am marking to consumer court.

e) Some serious issue is there, with FORD as an brand and SAI ford as an service center.

f) This email might give a slight picture of how irate I am as an customer.

Kindly take some action on priority, if no action is taken in 5days, We will consider as you are not interested in looking after your customers.

g) I don't want to exaggerate anything, from the first month after the purchase we are facing problems, however lets focus this time on this issue.

Thanks in advance

Regards

Pankaj Goel

91 94250 40069

Company: Ford Fiesta
Country: India
State: Madhya Pradesh
City: Bhopal

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