FORD/ FIESTA
POOR SERVICE BY DEALER

I HAD GONE FOR SECOND SERVICING AT YOUR AUTHORISED DEALER ON 1/11/10 AT GATEWAY FORD, SILIGURI. And am very very upset with the workmanship and response i got from them. I had lodged a complain for water leakege from the windshield glass, body noise and proper fitment of front bumper guard, but despite i had being detained my vechicle for almost 26hrs, the service was not done properly. I had been confirmed by the Service Manager Mr. Pradip that the windshield glass is being replaced but the next day when i had gone to take the delivery of the car, i found that the same glass was fitted. Even during my second service except water servicing from the top and mobile change nothing was done. I found that the brakes were not at all touched nor any kind of adjustments were done. On complaining to Mr. Pradip, i was ignored saying that as i am corresponding to ford directly so i can complain there if i had any problems. I had to travel amost 350 kms to-fro to service my vechicle and had to stay for 2 days in hotel, butdespite of so many things i did not get the car serviced properly. I think ford effort is in selling vehicles but not providing after SALES SERVICE. The management of the GATEWAY ford is so poor that when we go for service then there is hardly anyone bothering for customers, they do not even have any courtsey to arrange some chairs where customers can sit and atleat get relaxed. On complaing the mechanics regrding the poor service they state that there is crisis of staff due to low wages paid by the company so no one is interested to work out there, even those who are working are leased bothered.

i think i have done the biggest mistake by buying a FORD CAR, i think the car is very good but the after sales service is very very pathetic. I suggest the MD to atleast once in amonth please check the service centres by their professionals and attend the problems of customers.just selling the car does not not end ur responsibilities.

Company: FORD/ FIESTA
Country: India
State: West Bengal
City: Jalpaiguri

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