FORD FIGO 1.2. DURATEC EXI PETROL
BAD SERVICE, BAD ATTITUDE, CHEATING CUSTOMER

I bought a car from the ford kolkata dealer VICTORIA FORD .I think I have made the biggest mistake as right from the time I booked my car till after delivery, from the owner of the dealership to its employees only know how to lie, trap the customer.

I had initially booked the LXI model (19.5.10) after receiving confirmation from Victoria Ford sales person Mr. Vikas and team leader Mr. Kanhaiya that I will receive my car in 6 weeks maximum. After six weeks when I started to follow up with the above mentioned gentleman and even the owner Mr. Lohariwal I was pushed to book a higher model as I was informed by them that ford has stopped manufacturing the base variant. This when I clarified with the other dealer M/s. Ganges Ford I was informed that there was no such thing. Beng let down and lied to I decided to pay extra and get the higher variant. I was promised mud flap, carpet for car and car perfume. I got the delivery of the car on 26.7.10, where I had to wait for 5 hours as they had only one person with a tattered piece of cloth to clean my car.

The showroom looked in total disarray and it seemed that they were trying to save on small counts.

It is 18.8.10, and Im yet to receive the car perfume after repeatedly Mr. Vikas calls me and informs me that he will give the perfume any day. My car has developed a noise in the shock absorber area not having crossed 600 km. I dont know what to do. Please help me. Im extremely let down by ford as to how can they appoint such thrird class dealers who are ruining their company reputation

Company: FORD FIGO 1.2. DURATEC EXI PETROL
Country: India
State: West Bengal

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