Ford Figo
PATHETIC SERVICE

Your brand identity says" feel the difference". I have experienced it today. The only word which comes to my mind about your service is pathetic. I went to your noida ford service station at sector -63 yesterday (18/09 at 1630) as my ford figo 's A.C. was not working properly. Your staff told me that they will repair the A.C.by next day afternoon and one mr. manish sharma was assigned as my one point contact. I got a call from manish sharma next day evening, who told me that our A.C. cannot be repaired under warranty as we have not done all the servicing from ford service station. His tone was arrogant and when i asked him about all the details, he handed the phone to some customer service executive who was totally arrogant and told me do what you can do (even told me to go to consumer court as he does not care). Kindly tell me what course of action I can take else I will take this issue to the consumer court.

SACHIN

8800690268

Company: Ford Figo
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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