Ford Ikon 1-8 D next
Poor service

Dear Sir,

I'm owner of ford ikon 1-8D nxt. I'd submitted this car for regular servicing to VINAYAK FORD (previously working as Distinct ford) Ring Road Indore. On first time when I received my car I was not satisfied with the general regular paid service because they have charged in pursuance of General Check up near about 3000 but have not checked all electrical connections including lights and other parts which was the mandatory duty during paid service as mentioned in check list. I've complained to concerned authority but they denied this and entered in to consumer disputes after sending legal notice.

Thereafter recently I need service again in my car so that I went there and complained regarding AC cooling problem and wheel servicing with general check-up. This time again the service was very poor and inattentive. When I received my car after service I found there is burn in carpet where they changed back light blub. Another problem I found that during the checking AC functions they have not fit nosal and pipes at inner side and they told me that you have to wait for a day again because the work was not completed. I told them that I've submitted my car in the morning time and I came from Ratlam far from Indore 150 km and I've no time to wait for one day because I've to leave so they delivered my car with assurance that I can submit my car again for AC repairing in coming week but ridiculously they have not fit AC pipes again and told me that do not ON your AC till car back to the workshop. This was hazardous for me and I'm shocked that how behave they. When I complained about burn in carpet they totally denied but I've mention it in car receiving slip. This conduct was very negligent and inattentive. Since we have no substitute service center for ford genuine servicing thus we feel embarrassing on this negligent act by workshop manager and other workers who repair my car.

Company: Ford Ikon 1-8 D next
Country: India
State: Madhya Pradesh

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