Ford India, Ford Figo
Negligence in Delivering the car on date

Sub: IRRESPONSIBILITY OF FORD IN DELIVERING THE CAR ON TIME

My Self K.AVINASH (Junior Manager, BHARAT DYNAMICS LTD, MINISTRY OF DEFENCE). I have booked Ford Figo LXI Petrol 1.2, Color: Sea gray in

Fortune Automobiles India Pvt Ltd

9-4-76/A/6, Nizam Colony, Tolichowki, Hyderabad - 500 080

Ph : 23566000, Fax : 23565001

I have paid an amount of 5000/- as booking amount on 25th Feb Receipt No: 01589 and i asked them will they be able to deliver the car before 31st March. So i can gift the car for my parents 25th Marriage Anniversary.

And i paid full amount of 4, 20, 060/- on 14th March Receipt No: 01675 and paid extra amount for accessories. I used to call them daily regarding the issue to know the progress.

I called them two days before 31st March they said that the car is on the way from Chennai Manufacturing Unit it will reach Hyderabad on 29th March and they said to collect the car on 30th morning. But on the next day i came to know that car wasn't delivered from Chennai and it will take few more days. And asked me to wait up to 6th April but the same thing repeated again. Till now i didn't get the car and my 1st EMI is deducted and second is going to be on 1st of next month That is May 1st 2011.

Every alternate days i used to go showroom to speak with managers and General manager, every time they say they are in the meeting and till now I haven't met with the Managers. I used to wait for them for 1-2 hours but its waste.

The Sales Representative of Fortune ford Mrs Swaroopa who has with me from day1 tried to solve the problem but it is so that she have been forced by the Managers to give wrong information regarding the car delivery.

I got one of the Managers Mobile number and spoke with him regarding the issue and instead of solving the problem he forcing me to go for the next Model that is "Ford Figo EXI". Till now their is no confirmation from the dealer nor the Ford india.

The dealer M/s Fortune Ford not showing the minimum responsibility to pass exact and clear information about what they are doing in this issue.

So the last hope i thought of complaining you regarding this and i hope i would get a positive response from you people at least. If you have any information regarding this issue you can mail me at kolukooriavinashraj@gmail.com or you can call me to my mobile numbers 8099473211 / 7799664076 Else i will have to forcibly take the step to approach " CONSUMER COURT".

Waiting for your reply

Thanking you

Company: Ford India, Ford Figo
Country: India
State: Andhra Pradesh
City: Rangareddy

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