Tata Indica
Poor Service

I went to the Hind Motors service center in Industrial area, Mohali today to get my car checked for a couple of problems. I went around 10:00 AM and told the receptionist that I need to get my car checked. She asked me to wait for 5-10 minutes while a service advisor gets free. I waited for 15 minutes and no one came to check my car, I again asked the receptionist and she told me to wait for another 5 minutes. After another 15 minutes I could still not see anyone looking at my car. Then after more than 40 minutes of waiting, an advisor came and asked me what the problem is. I told him that it gives a lot of problem while starting in the morning. I also told him about the other problem. The service advisor noted something down on his job card but I was not so sure that he understood the problem. I again told him what the problems are. He then told me that they need to keep the car overnight so that they can check in the morning what the starting problem is. I told him that it's my only vehicle and I cannot keep it with them overnight. He insisted on keeping the car which I could not have done. I then told him that I can explain the whole problem to the technician and I am sure their technicians are good enough to understand and rectify it, but he kept on saying that they need to keep the car and cannot service it today itself. 1 hour had already passed by that time and seeing no resolution, I drove my car out of the service center and went home. Now, I will be showing it to a local technician and would never ever go to Hind Motors for any service or problem.

Company: Tata Indica
Country: India

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