Go Airways
Refund of flight cancelled not paid

Hi,

I had booked Go Air flight details are as under:

PNR no- ECLG4I

Flight No- G8-207

Journey- Delhi to Bengaluru

Date of travel- 10th July

Passenger Name- Pooja Chawla

I had got the ticket cancelled at Delhi Airport through the airline counter itself. But the refund has not been made yet.

After inquiring from the company customer care, I got to know that the ticket has not been cancelled by the airline. It is surprising to see that an executive of Go Air sitting in the counter took my ticket to cancel & intimated me that it has been cancelled but actually it was not. The Airlines is saying me that I have not cancelled my ticket so they cannot pay. But it was there own executive who have physically taken my ticket and cancelled it on spot.

It is a pain to that a regular traveler is harassed in such way and the airline is happy cheating my money.

Can you help me in understanding the case and refund the amount.

Company: Go Airways
Country: India
State: Delhi

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