Hero e-bike
Battery and Charger problem

nikhilgoyal98
02-07-2012
52

Sir/ Madam

With due respect I would like to complaint against Hero e-bike after sale service department.

Facts: I purchased a Hero e-bike from authorized dealer last year on 21st March. I was given 3 years warranty on Motor and Controller, @ years Warranty on Chassis, Converter and Charger, 1 year Comprehensive Warranty on Complete Vehicle including Battery. After 6 months of purchase I started facing problems with this e-bike such as battery problem, charging problem, etc. I took this e-bike to authorized service centre, they asked me to leave it there for 2 days. After 2 days they said charger is faulty and they replaced it with a new one. But this charger is also not working efficiently enough to provide a good run. Infact I was assured of 50-60 kms run after full charge but it hardly runs 15-20kms after full night charge. Now they are giving excuses that your charger will take few more days to come and other reasons like that. I think the battery is also faulty which they are not considering.

Kindly look into the matter and resolve this case as soon as possible before the warranty voids.

Details of Hero E-Sprint bike:

Owner's Name: Vinod Kumar

Regn No.: DL3SBZ3804

Regn Date: 25/03

Model: Scooter

Make: Hero-M

Thanking You

Vinod Kumar

9999444131