Honda Activa
Non acceptance of complaint sent by e.mail by your dealer in Pune for Third Rate Service given and fooling customers
- 02-08-2010
- 39
IRRESPONSIBLE SERVICES OFFERED BY YOUR VIMAN NAGAR SHOWROOM SERVICE OUTLET
Inbox X
Ram Narang
I have send the following complaint to http://inconsumercomplaints.com and the foll...
Jan 30 (9 days ago)
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Message-ID:
Subject: IRRESPONSIBLE SERVICES OFFERED BY YOUR VIMAN NAGAR SHOWROOM SERVICE
OUTLET
From: Ram Narang
To: operations.honda@b.u.bhandari.com, mytimesmyvoice@timesgroup.com
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I have send the following complaint to http://inconsumercomplaints.com and the
following is the complete matter of my complaint for your reference and
suitable action :-
About a week ago, I had given my Honda Activa scooter MH 12 EV 5915 for a
paid service to B U Bhandari Auto Ltd. at their Viman Nagar Signal Junction
branch at Pune. I had listed about 6 to 7 complaints and was assured by
their authorized person who booked my scooter that it will be taken care of.
I even asked him if they would open the drum of the hind wheel and check if
the liners had become hard since the vehicle was not stopping as it should
when braked. He said "Of course, it is included in the paid service and we
shall pour some petrol on the liners to make them soft." I even told him
about the misfiring and excess petrol consumption and the lock of the dickey
seat not opening among other complaints. I asked him to lubricate the
handle lock and the side stand and the kick start, as they were running a
bit rough. He spoke very diligently and assured me of good service. I
signed that the service was done satisfactorily and I was happy - NOW THIS
WAS DONE EVEN BEFORE ANY WORK HAD BEEN PERFORMED ON THE SCOOTER. I WAS MADE
TO SIGN ON GIVING THE VEHICLE FOR SERVICING - ABSOLUTELY RIDICULOUS. When I
contested that how can I be satisfied when the vehilce has not even been
touched by him or his mechanics for any repairs, he answered that this was
the mode of functioning of all their service outlets in Pune and if I had
any objection to it, I may take the vehicle elsewhere for getting it
serviced. NOW IS THIS CUSTOMER SERVICE AND SATISFACTION - IF IT IS - INDIA
HAS REALLY PROGRESSED BY LEAPS AND BOUNDS. I was getting late for my office
and kept quiet and just gave in and signed on the service job card as he
wanted me to do. I asked him for the charges and he informed me that for
servicing their establishment charges Rs. 200/= and for spares extra as per
costs. I asked him that if any spares need to be replaced, will
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Received: by 10.141.105.4 with SMTP id h4mr1379236rvm.108.1264846785567; Sat,
30 Jan 02:19:45 -0800 (PST)
Date: Sat, 30 Jan 15:49:45 0530
Message-ID:
Subject: IRRESPONSIBLE SERVICES OFFERED BY YOUR VIMAN NAGAR SHOWROOM SERVICE
OUTLET
From: Ram Narang
To: operations.honda@b.u.bhandari.com, mytimesmyvoice@timesgroup.com
Content-Type: multipart/alternative; boundary=000e0cd13846595e77047e5f1733
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Company: Honda Activa
Country: India