HP
Regular Practice of Delaying delivery of Gas Cylinder since last 1 yea

Dear Sir,

I am Shobhit Khanna, residing at 65/22, Chitwapur Road, Lalkuwan, Lucknow (U.P-226001) & have transferred my old HP connection from Sultanpur to Lucknow (due to my job transfer) into a new HP gas connection in July from Vijay Gas Service, 278/10, Aishbagh Road, Lucknow an authorized distributor for HP. My Consumer No. is 614094.

I am in private service (work from 9 am to 7 pm) and don’t not get time to do proper follow ups. I’m writing this with extreme pain that since my association with this distributor he has been troubling my mother & wife in following different ways:

1. The problem starts at the tele-booking level itself. Since last 1 year their phone is not working properly. Either they don’t pick the phone even after multilple rings or quite frequently they have made such settings on their number that phone from our side gets picked up, our balance gets deducted and no sound/response comes from there. Even after several complaints on this, the problem still persists.

2. My mother asks for only one refill cylinder in a month. That too requires her to make atleast 10 phone calls to this distributor. All other gas suppliers take the booking after 21days of last booking but M/S VIJAY Gas Service have made their self created norms of booking. They say we don’t follow 21 days, rather we book after 21 days from the date on which the cylinder gets delivered to your home. And what an irony, we again wait for 15-20 more days for getting the delivery of our last booked cylinder refill.

3. On enquiring on phone, they usually say with huge surprise, “Oh, cylinder has not reached yet, we’ll get it delivered today.” But again sleep on their fake words. Due to the worry of gas being exhausted, my mother has to travel 3 kms to convey that, “Sir, we are waiting for the delivery.” To a live example, we have booked for a refill on 25th Nov and today being 9th Dec we have not received the cylinder yet and cooking on stove. Even, I personally have intimated them, that my baby is small, my wife boils her milk-bottles which consumes a lot of gas. Even this has not melted their heart.

4. They also say, if you have any hurry ask your mother or someone else in your family to go to godown and collect the same. At times we have seen that he possess good stock of refilled cylinders in his godown but still deliberately he does this delay.

Request your kind intervention in this matter as this distributor is causing such harm to HP’s brand image, we don’t want to indulge into any fight rather we have decided that if things, don’t improve, we’ll hav no option left rather to surrender the connection. Pls help..

Regards,

Shobhit Khanna

65/22, Chitwapur Rd. Lalkuwan,

Lucknow-226001 (UP)

Company: HP
Country: India
State: Uttar Pradesh

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